Terms of service
OVERVIEW
This website is operated by Serenis London. Throughout the site, the terms “we”, “us” and “our” refer to Serenis London.
Serenis London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.
If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction.
You may not use our products for any unlawful purpose or violate any applicable laws, including intellectual property laws.
You must not transmit viruses or malicious code.
A breach of these Terms may result in termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Your content (excluding payment information) may be transferred over various networks. Payment data is encrypted during transmission.
You may not reproduce, copy, resell, or exploit any part of the Service without our written permission.
Headings are for convenience only and do not limit these Terms.
SECTION 3 – PRODUCT INFORMATION
We strive to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s display will reflect colours precisely.
All product descriptions and pricing are subject to change at any time without notice.
We reserve the right to:
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Limit quantities
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Restrict sales to certain regions
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Discontinue products
Nothing in this section affects your statutory consumer rights.
SECTION 4 – PRICING & MODIFICATIONS
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time.
We shall not be liable for any modification, suspension, or discontinuation of the Service.
SECTION 5 – ORDERS & BILLING
We reserve the right to refuse or cancel orders at our discretion.
We may limit quantities purchased per person, household, or order.
You agree to provide accurate billing and account information and to keep your details updated.
If we cancel or modify an order, we will attempt to notify you via the contact details provided at checkout.
SECTION 6 – SHIPPING & DELIVERY
Delivery times provided are estimates and not guaranteed.
We are not responsible for delays caused by couriers, customs, weather, or events outside our control.
Risk in goods passes to you upon delivery.
Ownership transfers once full payment is received.
SECTION 7 – RETURNS
Returns are governed by our Return Policy.
Nothing in these Terms overrides your statutory rights under UK consumer law.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links. We are not responsible for their content, policies, or practices.
Use of third-party services is at your own risk.
SECTION 9 – USER COMMENTS & SUBMISSIONS
If you send us feedback, suggestions, or other submissions, you grant us the right to use, edit, publish, and distribute them without restriction.
You must not submit unlawful, abusive, defamatory, or infringing content.
We are not liable for user-generated content.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS & INACCURACIES
Occasionally there may be typographical errors or inaccuracies relating to product descriptions, pricing, or availability.
We reserve the right to correct errors and cancel orders if necessary.
SECTION 12 – PROHIBITED USES
You may not use this site:
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For unlawful purposes
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To violate intellectual property rights
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To transmit malware
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To harass, abuse, or discriminate
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To scrape or collect data
Violation may result in termination of access.
SECTION 13 – DISCLAIMER OF WARRANTIES
The Service and products are provided “as is” and “as available” except as required by law.
We do not guarantee uninterrupted or error-free service.
Nothing in these Terms excludes liability that cannot legally be limited under UK law.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Serenis London shall not be liable for indirect, incidental, or consequential damages arising from use of our Service.
Our total liability shall not exceed the amount paid for the relevant product.
Nothing in these Terms limits liability for death, personal injury, fraud, or any liability that cannot legally be excluded under UK law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Serenis London from claims arising from your breach of these Terms or violation of any law.
SECTION 16 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate access if you violate these Terms.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms should be sent to: