Shipping policy
At Serenis London, every piece is thoughtfully prepared with care and precision. Because our collections feature custom branding and detailed finishing, we take the necessary time to ensure each order meets our quality standards before it reaches you.
We believe exceptional comfort is worth the wait.
Processing Time
Orders are processed within 1–2 business days after confirmation.
During peak periods, processing times may extend slightly to maintain our quality standards.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Time
Estimated delivery time: 7–12 business days
As our pieces are produced and prepared with custom branding elements, delivery may take slightly longer than mass-produced retail products. This ensures every item arrives in premium condition.
We appreciate your patience and assure you that your order is handled with care at every stage.
Free Shipping
We proudly offer free standard shipping within the United Kingdom on all orders.
There are no hidden fees or additional shipping charges.
Tracking & Updates
Every Serenis London order includes fully tracked shipping.
You will receive:
• Order confirmation
• Dispatch confirmation
• Tracking details
• Status updates during transit
We keep you informed at every stage of your delivery.
Delivery Delays
While we strive to meet estimated delivery times, occasional delays may occur due to:
• Courier disruptions
• Weather conditions
• Peak seasonal demand
• Circumstances outside our control
If any delay occurs, our team will keep you updated.
Incorrect Address
Please ensure your shipping details are correct at checkout. Serenis London is not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us at:
We will investigate promptly and resolve the matter as quickly as possible.