Contact information
At Serenis London, we believe exceptional service is just as important as exceptional comfort. Clear, responsive communication is part of our commitment to quality.
If you have any questions regarding your order, delivery, returns, sizing, or product details, our support team is ready to assist you.
How to Reach Us
📧 Email: info@serenislondon.com
⏳ Response Time: 24 hours (Monday–Sunday)
Adress Serenis London — Rosendaalsstraat 81-1, Netherlands
Info SerenisLondon is a trading name of Serenis Sleepwear
We aim to respond promptly and efficiently. During peak periods, response times may vary slightly, but we always prioritise quick and helpful support.
Order Support
To help us assist you as efficiently as possible, please include:
• Your full name
• Your order number (if applicable)
• A clear description of your inquiry
This allows our team to resolve your request without unnecessary delays.
Concerns or Complaints
If something does not meet your expectations, please contact us directly. Every concern is reviewed carefully, and we are committed to resolving matters fairly and professionally.
Your satisfaction and trust are important to us.